NOVAH | Shipping & Local Pickup Policy

At NOVAH, we want shopping to be simple and convenient. We currently offer shipping within Canada and free local pickup in Oakville, Ontario.

1. Shipping Within Canada

We ship to eligible addresses across Canada using Canada Post.

Available shipping options, rates, and estimated delivery times are displayed at checkout.

Customers are responsible for the shipping costs shown at checkout.

2. Order Processing & Delivery

Orders are prepared after payment has been received and verified.

Once your order ships, you will receive a confirmation email with tracking information when available.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.

Your rights under applicable consumer protection laws remain unaffected.

3. Free Local Pickup — Oakville

We offer FREE local pickup in Oakville, Ontario.

Simply select FREE PICKUP — OAKVILLE ONTARIO ONLY at checkout.

After placing your order, we will contact you by email to arrange a convenient pickup location and time.

Customers are responsible for collecting their orders at the agreed location and time.

4. Damaged or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or is materially different from its description, please contact us promptly at connect@ournovah.com.

Include your order number and photographs where possible.

We will review the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.

5. Cancellations & Final Sales

Customers may request cancellation within 1 hour of placing an order, provided it has not already been shipped or collected.

All other purchases are final sale, subject to our Return, Refund & Cancellation Policy and applicable consumer protection laws.

6. Contact Us

For shipping or pickup questions:

NOVAH

Email: connect@ournovah.com

Website: www.ournovah.com

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